Refund policy

 

At Matchanomy, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Insurance-Based Protection

Refunds or replacements are only available for orders where the customer has purchased shipping insurance at checkout.

If shipping insurance was purchased, the customer is eligible for a refund or replacement in the following cases:

  • The product was not shipped
  • The product was damaged during shipping
  • The product was not delivered

In such cases, the customer must contact our support team by email at contact@matchanomy.com within the specified timeframe and provide any required proof (such as photos or tracking information).

No Insurance = No Refund or Replacement

If shipping insurance was NOT purchased, the customer is not eligible for:

  • Refunds
  • Replacements
  • Exchanges

This applies to all situations, including:

  • Lost packages
  • Damaged products

  • Non-delivery

Important

  • Shipping insurance must be selected at the time of purchase.
  • Claims without insurance will not be accepted under any circumstances.
  • Matchanomy is not responsible for carrier-related issues on uninsured orders.

By placing an order on Matchanomy, you acknowledge and agree to this Return & Refund Policy.